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Q.
What are some typical, standard KPIs for various company functions/ divisions/
activities?
Sales
KPIs.
Gross and Net
Revenue, Unit Sales, Number of Orders, Average Order Value, Pipeline Conversion
Rate, Active Forecast, Days Since Last Sale, Revenue per Employee
Marketing
KPIs.
Percentage of
Promotion Response, Price Elasticity, Unique Web Site Visits, Product Sales Mix
Supply
Chain KPIs.
Cycle Time, Stock
Quantity, Lost Sales Volume, Return Rate, On-Time Delivery Percentage, Inventory
Turn
Customer
Service KPIs.
Retention
Percentage, Cross-Sold Percentage, Service Level Met Percentage, Handling Time,
Call Time, First-Time Resolution Percentage, Referral Percentage, Unresolved
Percentage, Case Ageing
Human
Resources KPIs.
Headcount, Employee
Turnover Ratio, Average Tenure Length, Hire Cycle Time, Skill Level
Finance
KPIs.
Revenue, Gross
Profit, Gross Margin Percentage, Net Income, Accounts Receivable, Cash Flow,
Asset Turnover Ratio, Cash Flow
Manufacturing
KPIs.
Labor
as a Percentage of Cost, Downtime Percentage, Variance from Plan, Time from
Order to Shipment, Time on Floor to be Packed
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